Frequently Asked Questions

Get answers to common car shipping questions. Can't find what you're looking for? Contact our experts.

about-fastcarship

broker-network

Carrier Vetting & Safety

General Questions

Insurance & Protection

Vehicle Preparation

Pricing & Payment

shipping

shipping-process

transport-options

vehicle-types

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Frequently Asked Questions

about-fastcarship

What is FastCarShip?

Is FastCarShip an auto transport broker?

Does FastCarShip own trucks or carriers?

How does FastCarShip make money?

What happens after I request a quote on FastCarShip?

Do I pay FastCarShip for car shipping?

Why should I use FastCarShip instead of contacting a broker directly?

Is FastCarShip's service really free?

Who actually ships my car?

Can I choose which broker to work with?

broker-network

How are FastCarShip's broker partners selected?

Are all brokers in your network BBB accredited?

What qualifications must brokers meet?

Do brokers have dedicated support teams?

How experienced are broker sales agents?

Can I see broker ratings and reviews?

What if I have a problem with a broker?

Do brokers offer real-time tracking?

Are broker quotes binding?

How do brokers handle claims if damage occurs?

Carrier Vetting & Safety

How do brokers vet carriers?

What is FMCSA and why does it matter?

Do all carriers have insurance?

What is a USDOT number?

What is an MC number?

How often are carrier credentials verified?

What are load boards and how are they used?

Can I verify my carrier's credentials myself?

What if a carrier's insurance expires during transport?

Do carriers have different safety ratings?

What is carrier performance history?

Are owner-operator carriers less reliable?

What happens if a carrier fails vetting?

Do brokers re-vet carriers regularly?

How do I know my assigned carrier is vetted?

General Questions

What is auto transport?

Is car shipping safe?

How far in advance should I book car shipping?

What's the busiest season for car shipping?

Can I ship personal items with my car?

What happens if my car breaks down during shipping?

Do I need special insurance for car shipping?

Can students get discounts on car shipping?

What if I need to ship my car immediately?

Are there any vehicles that cannot be shipped?

Insurance & Protection

Is my car insured during transport?

What does carrier insurance cover?

How do I know my car will be safe?

Should I get additional insurance?

How do insurance claims work?

What if damage isn't noticed until after delivery?

Does my personal auto insurance cover shipping?

Are your brokers reliable?

Are personal items covered by carrier insurance?

What is the claims success rate?

Can I see the carrier's insurance certificate?

What if the carrier's insurance company denies my claim?

Vehicle Preparation

How should I prepare my car for shipping?

Why must gas tank be 1/4 full or less?

Can I leave items in my car during shipping?

Should I wash my car before shipping?

What if my car has aftermarket parts?

Do I need to disable my car alarm?

What about toll tags and parking passes?

Should I fill my tires to a specific pressure?

What if my car has mechanical issues?

Do I need to provide spare keys?

Pricing & Payment

How much does car shipping typically cost?

Can I ship my luxury or classic car?

What factors affect car shipping prices?

Why do different brokers quote different prices?

Are there hidden fees in car shipping?